
FAQ
Find your answer here
How long does shipping take?
Shipping usually takes 5–7 business days across India, depending on your location. For metro cities, delivery is often faster, while remote areas may take a little longer. You’ll receive tracking details once your order is dispatched so you can follow it easily.
How long will it take to ship my order?
We process and pack all confirmed orders within 24–48 hours. Once shipped, you’ll get an email or message with your tracking ID. Our team makes sure your eco-friendly products reach you as quickly and safely as possible.
What are the sizing specs of my order?
Every product has its size, weight, and dimensions mentioned on the product page for clarity. Since our items are handcrafted from natural bamboo, slight variations may occur, making each piece unique. For more details, you can always contact us.
I’m having issues placing an order.
If you face any issue during checkout, payment, or browsing, please reach out to us through our support email or helpline. Our customer care team will guide you step by step and ensure you can place your order smoothly without any hassle.
I’d like to return or replace my order.
We want you to love our products! If you receive something damaged or not as expected, you can return or request a replacement within 7 days. Just ensure the product is unused and in its original packaging, and we’ll take care of the rest.
I’d like to cancel my order.
Orders can be canceled within 24 hours of placing them by contacting our support team. Once the product has been dispatched, cancellations are not possible, but you can explore our easy return option if needed.
Couldn't find your answer?
We’re here to help! If you can’t find the information you’re looking for, feel free to reach out to us directly. Our team is always happy to assist you.